Area Rug Repairs

Rug repairs includes more than just worn away fringes

Anytime you need to have a repair done to your area rug it can be hard to imagine what it will look like. To take some of guess work away we have added a new page to our website.

As we do more repairs more pictures will be added. Even when we do the same repairs to different types of area rugs the end results look different. Our most popular repair is fringe removal and adding a binding ribbon edge or a serged/overcast edge. Depending on the type of rug you own can determine which works best for your rugs.

Along with removing fringes we can also add machine sewn machines to you rugs. We have three different styles in three colour choices. When your rug is valuable we prefer to do authentic hand repairs to keep the integrity and look of you rug.

We have also shortened rugs to fit in a new room, or to remove moth damage or even where a puppy has chewed a corner off. When you have left over carpet pieces from getting new wall to wall carpet installed we can bind the edges to make little scatter mats for you. When you want left over carpet turned into scatter mats they can be square, rectangle, round and even oval in shape. If you give us the dimensions we can cut it.

When you need new carpet cut for your boat we do that too. Bring in your existing piece for a template and a new piece of carpet and we cut to exact size and bind the edges. Luv-A-rug does a lot more than just clean area rugs. Bring us your rug that isn't in perfect condition and we will see what we can do to make it lovable again.
Thanks for reading, RugloverMary

Trustworthy Rug Lover

In the last two weeks of April I discovered something about my customer trust skills.

I have been working in Customer Service for 17 years now and I sometimes forget that I do make an impression on the people I interact with.

If you work in the area rug cleaning business you know that you don't see your clients as often as some other industries do, such as grocery store worker, so it can be hard to establish a firm relationship with your clients.

Don't get me wrong we have very faithful clients we just don't get to see them very often. I was taken aback with some of our clients and would like to share what happened. This happened on a Saturday when we do *free* delivery and pick up.

It is no surprise that people feel more at ease giving their credit cards to a person in front of them than to a voice over the phone. Not so much in these cases. All three clients had similar responses when I said that they could pay the delivery guy. They asked if they could give me their card number over the phone. I didn't think anything of it the first time but by the third time it got me thinking.

One of the clients I saw in person earlier that week, so I can see how she felt more comfortable with continuing with me.

I felt very honoured that these clients had enough trust in my voice and my conduct that they entrusted me with their form of payment. It does go beyond just giving me payment for their rug order, but I am having a hard time articulating it.

When the boss does deliveries he hears a lot of compliments about me and the way the Luv-A-Rug does area rug pick ups and deliveries. They like the fact that everything happens exactly like we said it would step by step.

When we book a Saturday pick up or delivery we call between 8-9am on that Saturday to let you know what hour we will be there, that way you aren't waiting around and wasting your day.

After we pick up your rug and we bring it to our shop we do a visual inspection and do up an order. We then call you and explain any problem areas, any repair recommendation, cleaning results and price.

After it is cleaned and any repairs have been done, I again will call you on the following Saturday morning, unless otherwise specified, and I can take payment then or you can give it to the boss when he delivers your clean and lovable rug back to you.

We accept Visa, MasterCard, cheque, and good old cash. We can also help you with rolling up and unrolling your rug. Our service goes beyond just area rug cleaning.

We recommend that you call a week in advance to book a Saturday pick up as Saturdays book up fast. 250-590-6210
Thanks for reading RugloverMary